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Your driver out of the Providence terminal provided great service; great attention to detail, and patient repeat of instructions; using humor and a friendly tone really minimized the stress that is often connected to travel. His approach was much appreciated by this traveler.
Providence Traveler
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Just want to compliment your company for your excellent service. Over the holiday I traveled round trip from New York to Worcester. The experience was impressive! Your buses are beautifully clean and comfortable, the employees courteous and capable. We even arrived home an hour early! You are far superior. Thank you!
NYC-Worcester Traveler
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I am on the 1:30pm express from Boston to NYC and this driver is so enthusiastic, accommodating, funny, and positive. She made sure I didn't hit my head getting my bag, and gave me a big hug when I told her how much we all appreciated her shipshape approach.
Boston-NYC Traveler
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I took the bus from Providence to New York and the bus driver was the absolute best driver I have ever had. He was charming, funny and engaging but not at all overbearing or distracting. He was clear, communicative and concerned about delays, and always safe and professional. He really made my day.
Providence to NYC Traveler
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Bus from Silver Spring to Baltimore was very comfortable, extremely gracious driver, and quick service with a smile. Much credit to your lovely driver, she was so nice and friendly, greeted everyone nicely. And an amazing driver! Thank you! Go Peter Pan!
Silver Spring to Baltimore Traveler
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Peter Pan Bus Lines out of New York-Port Authority was absolutely phenomenal! The bus was timely, in good condition and the driver navigated NYC traffic with perfection. The customer service was extremely accommodating and the people were very kind. Not only will I use Peter Pan again but I will also recommend them to all my friends. The outlet for charging was a nice touch too! Thanks Peter Pan Bus Lines for the great service!
NYC Traveler
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I am a 25 year Peter Pan customer on the Framingham to Boston runs. We have a new driver at 7:15 a.m. and he's just terrific. He's never late arriving in Framingham either! Very prompt and efficient on the road. I just wanted to pass on my appreciation.
Framingham to Boston Commuter
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Today I have been blown away by Peter Pan's stellar service. Peter Pan was ON TIME... drivers were nice and I felt really safe on their coach. I am looking nowhere else. Awesome service Peter Pan... keep it up and kudos to management!
Worcester to NYC Traveler
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Dan (at the ticket counter) is adamant about making sure that customers feel good and get on their buses to get to their destinations! Goes out of his way many times to explain times of arrival, destination points, and is overall respectful and eloquent with customers. What a great employee! I would hire him for Customer Relations in a heartbeat! He is outstanding. Great job and EXCELLENT worker!
Boston Traveler
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Our driver was excellent. I admired that she was strong about respectful cell phone use, and at the same time was very caring and polite to everyone. The ride was blissfully peaceful and quiet - an unusual experience these days.
New York Traveler
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The bus was incredibly comfortable, left and arrived on time, the driver was courteous and professional and it was a terrific way to get into town for the day! Peter Pan is terrific! Keep up the great work!
Boston Traveler
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The driver who took me back from NYC to Providence was AMAZING. There was an elderly woman sitting next to me who was somewhat confused as to which stop in Providence she was to get off. She got off at the Convention Center and was panicked when she didn't see her son. So Eugene called her son to clarify. Although one would hope for such service, it is often not the case. Eugene deserves recognition for his kindness. I will definitely be riding Peter Pan again.
NYC to Providence Traveler
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From the time Operator Dimauro picked us up at JFK Airport during the entire charter traveling to CT and NY destinations, he had a gracious and courteous attitude, punctuality, excellent and safe driving skills, as well as expertise in maneuvering the bus through the tight and busy streets of Manhattan, despite adverse weather conditions. He made us feel safe, secure, and in good hands the entire time. We were immensely impressed with his professionalism.
College Match GroupCharter Customer
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A big thumbs up for Peter Pan's driver, Mary (NYC/DC). Mary is not only an excellent driver, but she is very professional, friendly, and she gave a nice, thorough announcement when we departed Port Authority. I will definitely keep her on my schedule of drivers I want to travel with. Thank you, Mary! 🙂
NYC-DC Traveler
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You know you're appreciated when a Peter Pan customer service representative tells you, "You're part of the Peter Pan family now!" Sonjeana in D.C. greets me with a big smile, she is so friendly and has the patience of a saint. She is a valued employee. Any employer would do cartwheels to have her as part of their team.
Washington, D.C. Traveler
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Mohamed in the Customer Service department went above and beyond to resolve a critical problem for me. I am sincerely thankful for his great customer service. He was incredibly patient and resourceful.
Peter Pan Traveler
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EXCELLENT! ON SCHEDULE!! Amazingly clean bus, very clean bathroom, the wifi actually works! - and without CONSTANT advertising interruptions. There are seatbelts for every seat! And so far every employee has been courteous and helpful.
Peter Pan Traveler
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Our driver, Kenny, did an exceptional job. He made all of his announcements, was extremely professional, friendly, and punctual. The bus was very clean, a comfortable temperature, and I really enjoyed my trip with him at the wheel.
Silver Spring, MD to NYC Traveler
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My driver out of the Providence terminal provided great service; attention to detail and patient repeat of instructions; using humor and a friendly tone really minimized the stress that is often connected to travel. His approach was much appreciated by this traveler.
Providence Traveler
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I would like to comment on the exceptional service I received from driver, Taj. He was very courteous, respectful, kind and attentive. At the end of the trip, a few other passengers also complimented the driver for his safe and timely driving. Thank you Peter Pan for taking the time to select drivers with great character and driving skills.
NYC to Hartford Traveler
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Peter Pan bus station staff in Philadelphia are doing an excellent job!
Philadelphia Traveler
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