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Just want to compliment your company for your excellent service. Over the holiday I traveled round trip from New York to Worcester. The experience was impressive! Your buses are beautifully clean and comfortable, the employees courteous and capable. We even arrived home an hour early! You are far superior. Thank you!

NYC-Worcester Traveler

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I am on the 1:30pm express from Boston to NYC and this driver is so enthusiastic, accommodating, funny, and positive. She made sure I didn't hit my head getting my bag, and gave me a big hug when I told her how much we all appreciated her shipshape approach.

Boston-NYC Traveler

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I took the bus from Providence to New York and the bus driver was the absolute best driver I have ever had. He was charming, funny and engaging but not at all overbearing or distracting. He was clear, communicative and concerned about delays, and always safe and professional. He really made my day.

Providence to NYC Traveler

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Bus from Silver Spring to Baltimore was very comfortable, extremely gracious driver, and quick service with a smile. Much credit to your lovely driver, she was so nice and friendly, greeted everyone nicely. And an amazing driver! Thank you! Go Peter Pan!

Silver Spring to Baltimore Traveler

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Peter Pan Bus Lines out of New York-Port Authority was absolutely phenomenal! The bus was timely, in good condition and the driver navigated NYC traffic with perfection. The customer service was extremely accommodating and the people were very kind. Not only will I use Peter Pan again but I will also recommend them to all my friends. The outlet for charging was a nice touch too! Thanks Peter Pan Bus Lines for the great service!

NYC Traveler

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I am a 25 year Peter Pan customer on the Framingham to Boston runs. We have a new driver at 7:15 a.m. and he's just terrific. He's never late arriving in Framingham either! Very prompt and efficient on the road. I just wanted to pass on my appreciation.

Framingham to Boston Commuter

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Curtis - nicest bus driver in the world. Had a passport disaster which required him to wait at Sagamore for a few minutes. He could have said sorry, not my problem, but he didn't (so thankful!). Also, just a cheery and pleasant man. A round of applause for PP Bus Lines for hiring this gem of a driver.

Cape Cod Traveler

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Today I have been blown away by Peter Pan's stellar service. Peter Pan was ON TIME... drivers were nice and I felt really safe on their coach. I am looking nowhere else. Awesome service Peter Pan... keep it up and kudos to management!

Worcester to NYC Traveler

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Dan (at the ticket counter) is adamant about making sure that customers feel good and get on their buses to get to their destinations! Goes out of his way many times to explain times of arrival, destination points, and is overall respectful and eloquent with customers. What a great employee! I would hire him for Customer Relations in a heartbeat! He is outstanding. Great job and EXCELLENT worker!

Boston Traveler

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The trip went extremely well and our driver Nelson couldn't have been nicer! Very professional and I noticed his uniform was very well put together... starched and a properly knotted tie (guys notice these things). Another great job by PPBL.

Peter Pan Traveler

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My driver noticed that I had been riding the route a few times and she recommended I look into the commuter tickets. When she pulled into the Providence terminal, she got out and walked me over to customer service to get more information. I am so thankful for her help and advice! She has saved me a lot of money with my commutes and you have gained a loyal customer. I am grateful for her wonderful service. She is one of the best drivers I have ever had the pleasure of riding with and I look forward to many more trips on your bus line.

Providence Commuter

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Shout out to Peter Pan Bus Lines for their excellent service. I am so very grateful for the excellent service from the woman in customer service who helped secure my husband a seat after the Super Bowl Parade in Boston. I felt so grateful and was given such peace of mind, thanks to the kindness of the woman who returned my phone call. I know she was just doing her job, but it meant so much on this crazy historic transportation day of "record ridership" here in Massachusetts.

Boston Traveler

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Just want you to know that your drivers are very professional, courteous and efficient. I rode the bus with Rob your driver from Logan to Barnstable and he was most helpful to all of us on his trip... a true professional. Thank you.

Logan Airport Traveler to Barnstable Traveler

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You run a great service. Frankly, it's insane to drive to Boston anymore. Those days are long gone. We'd be lost without you folks!

Boston Traveler

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The customer service rep I spoke with was charming, delightful, gracious, kind and thoughtful. I appreciated every aspect of working with him... he was a perfect gentleman and is a great representative of Peter Pan. Because of his customer service skills I will highly recommend Peter Pan. Thank you for making an impact!

Peter Pan Traveler

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I just want to mention what a wonderful ticket agent you have at Springfield Union Station. He has been extremely helpful to my wife and me on several occasions with a bright smile and a cheerful attitude. We are "regulars" on your Springfield/Boston/Springfield service. Please thank him for us. He is a wonderful young man with a bright future ahead of him. Thank you!

Springfield-Boston Traveler

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I do not know how you hire your people - but I have become a Peter Pan Rider! Everyone - from behind the counter to behind the wheel are courteous , kind and informative. This past Saturday , June 8th , I rode THIMBLES AND KISSES with Wendy on the 4PM bus from NYC to Philadelphia. (She was an excellent driver and had a good delivery message at the beginning of the ride...I felt , as always, confident that it would be a good experience) When I collected my things to get off the bus, I realized that my phone was missing. She was concerned and lent me her phone to ring my phone to see if it had fallen under a seat etc. Long story short, because of Wendy's true compassion and concern for a customer, my phone is on its way to me now. She is not only a competent driver but a concerned, compassionate person.. What more could I want in service! Congratulations!

NYC to Philadelphia Traveler

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I've taken Peter Pan to/from Silver Spring on three trips now. They have always been on time, their drivers have always been professional, the bus has never broken down, the buses have always been clean, we have always arrived on time, and the outlets and WiFi have always worked. I would definitely take a Peter Pan bus again. If you can choose Peter Pan, in all circumstances choose Peter Pan!

Silver Spring Traveler

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Jonathan at your head office was enormously helpful to me tonight and went above and beyond, tracking me down and prioritizing my ticket order when our phone lines got disconnected. He was the most professional and helpful customer service support agent I have had anywhere in recent memory. Thank you!!

Line Run Traveler

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I called the Customer Care Center for assistance with a ticket. I spoke with Bill and Cassidy specifically but I would like to mention how pleased I am with every Customer Care Agent and how helpful they are. I would also like to mention I prefers traveling with Peter Pan because of this experience!

Peter Pan Traveler

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Everyone at Peter Pan was extremely helpful and went above and beyond. Would I recommend them? -without a doubt!!

Peter Pan Traveler