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Your driver out of the Providence terminal provided great service; great attention to detail, and patient repeat of instructions; using humor and a friendly tone really minimized the stress that is often connected to travel. His approach was much appreciated by this traveler.

Providence Traveler

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Just want to compliment your company for your excellent service. Over the holiday I traveled round trip from New York to Worcester. The experience was impressive! Your buses are beautifully clean and comfortable, the employees courteous and capable. We even arrived home an hour early! You are far superior. Thank you!

NYC-Worcester Traveler

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I am on the 1:30pm express from Boston to NYC and this driver is so enthusiastic, accommodating, funny, and positive. She made sure I didn't hit my head getting my bag, and gave me a big hug when I told her how much we all appreciated her shipshape approach.

Boston-NYC Traveler

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I took the bus from Providence to New York and the bus driver was the absolute best driver I have ever had. He was charming, funny and engaging but not at all overbearing or distracting. He was clear, communicative and concerned about delays, and always safe and professional. He really made my day.

Providence to NYC Traveler

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Bus from Silver Spring to Baltimore was very comfortable, extremely gracious driver, and quick service with a smile. Much credit to your lovely driver, she was so nice and friendly, greeted everyone nicely. And an amazing driver! Thank you! Go Peter Pan!

Silver Spring to Baltimore Traveler

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Peter Pan Bus Lines out of New York-Port Authority was absolutely phenomenal! The bus was timely, in good condition and the driver navigated NYC traffic with perfection. The customer service was extremely accommodating and the people were very kind. Not only will I use Peter Pan again but I will also recommend them to all my friends. The outlet for charging was a nice touch too! Thanks Peter Pan Bus Lines for the great service!

NYC Traveler

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I am a 25 year Peter Pan customer on the Framingham to Boston runs. We have a new driver at 7:15 a.m. and he's just terrific. He's never late arriving in Framingham either! Very prompt and efficient on the road. I just wanted to pass on my appreciation.

Framingham to Boston Commuter

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Today I have been blown away by Peter Pan's stellar service. Peter Pan was ON TIME... drivers were nice and I felt really safe on their coach. I am looking nowhere else. Awesome service Peter Pan... keep it up and kudos to management!

Worcester to NYC Traveler

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Dan (at the ticket counter) is adamant about making sure that customers feel good and get on their buses to get to their destinations! Goes out of his way many times to explain times of arrival, destination points, and is overall respectful and eloquent with customers. What a great employee! I would hire him for Customer Relations in a heartbeat! He is outstanding. Great job and EXCELLENT worker!

Boston Traveler

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My driver noticed that I had been riding the route a few times and she recommended I look into the commuter tickets. When she pulled into the Providence terminal, she got out and walked me over to customer service to get more information. I am so thankful for her help and advice! She has saved me a lot of money with my commutes and you have gained a loyal customer. I am grateful for her wonderful service. She is one of the best drivers I have ever had the pleasure of riding with and I look forward to many more trips on your bus line.

Providence Commuter

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Shout out to Peter Pan Bus Lines for their excellent service. I am so very grateful for the excellent service from the woman in customer service who helped secure my husband a seat after the Super Bowl Parade in Boston. I felt so grateful and was given such peace of mind, thanks to the kindness of the woman who returned my phone call. I know she was just doing her job, but it meant so much on this crazy historic transportation day of "record ridership" here in Massachusetts.

Boston Traveler

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Just want you to know that your drivers are very professional, courteous and efficient. I rode the bus with Rob your driver from Logan to Barnstable and he was most helpful to all of us on his trip... a true professional. Thank you.

Logan Airport Traveler to Barnstable Traveler

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You run a great service. Frankly, it's insane to drive to Boston anymore. Those days are long gone. We'd be lost without you folks!

Boston Traveler

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The customer service rep I spoke with was charming, delightful, gracious, kind and thoughtful. I appreciated every aspect of working with him... he was a perfect gentleman and is a great representative of Peter Pan. Because of his customer service skills I will highly recommend Peter Pan. Thank you for making an impact!

Peter Pan Traveler

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You know you're appreciated when a Peter Pan customer service representative tells you, "You're part of the Peter Pan family now!" Sonjeana in D.C. greets me with a big smile, she is so friendly and has the patience of a saint. She is a valued employee. Any employer would do cartwheels to have her as part of their team.

Washington, D.C. Traveler

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Mohamed in the Customer Service department went above and beyond to resolve a critical problem for me. I am sincerely thankful for his great customer service. He was incredibly patient and resourceful.

Peter Pan Traveler

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EXCELLENT! ON SCHEDULE!! Amazingly clean bus, very clean bathroom, the wifi actually works! - and without CONSTANT advertising interruptions. There are seatbelts for every seat! And so far every employee has been courteous and helpful.

Peter Pan Traveler

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Our driver, Kenny, did an exceptional job. He made all of his announcements, was extremely professional, friendly, and punctual. The bus was very clean, a comfortable temperature, and I really enjoyed my trip with him at the wheel.

Silver Spring, MD to NYC Traveler

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My driver out of the Providence terminal provided great service; attention to detail and patient repeat of instructions; using humor and a friendly tone really minimized the stress that is often connected to travel. His approach was much appreciated by this traveler.

Providence Traveler

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I would like to comment on the exceptional service I received from driver, Taj. He was very courteous, respectful, kind and attentive. At the end of the trip, a few other passengers also complimented the driver for his safe and timely driving. Thank you Peter Pan for taking the time to select drivers with great character and driving skills.

NYC to Hartford Traveler

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Peter Pan bus station staff in Philadelphia are doing an excellent job!

Philadelphia Traveler