Ticket Changes and Refunds

Changing Your Ticket Itinerary

We exchange tickets  in person at ticket counters or by contacting Customer Care (during business hours) at 1-800-343-9999.

The travel date, time, customer name, and origin/destination are able to exchanged.

A flat ticket exchange fee of $5/$10 and the difference in cost of your new ticket will be applied.

For tickets where the original fare is $10.00 and under, the exchange fee is $5. For tickets where the original fare is over $10.00, the exchange fee is $10. A transaction cost of $2.00 – $4.00 per ticket, will also apply.

The ticket exchange must take place at least two (2) hours before the departure time (and date) specified on the ticket.

Tickets not exchanged two (2) hours before departure are not eligible for re-issue – a new ticket for the newly intended travel date/time should be purchased. The original ticket will remain non-refundable.

Tickets purchased in person, at ticket counters or kiosks, are only able to be exchanged at a ticket counter; please return to the nearest Peter Pan ticketing location with your original ticket to have your ticket exchanged.

Applicable holiday blackout restrictions may apply.

Commuter tickets cannot be exchanged or extended.

Assistance with Tickets & Refunds

If you have a question or concern regarding your ticket, or would like to make a refund request, please contact us online or call us at 1-800-343-9999.

For urgent ticketing related matters, we recommend to contact us by phone.

All Peter Pan tickets are non-refundable. This includes:

  • Tickets purchased online at peterpanbus.com or at ticket counters
  • Expired tickets and tickets redeemed for travel
  • Commuter tickets/ticket booklets

If you are requesting a refund based on a concern about the service received, please contact us either online or by phone using the link/phone number above. Our Customer Care Team will review and investigate your claim and then contact you with a resolution.

If you chose to end your trip by exiting at another service location other than the location stated on the ticket, the ticket is considered redeemed for travel and is not able to be refunded.

We are not able to refund, reprint or replace any misplaced, stolen or illegible tickets.

Need More Info or Help?

We hope this page has been helpful, however if there is still more than you need to know please visit the Information Center or Customer Service, or call us at (800) 343-9999.