Customer assistance is available by submitting a request online, calling us at the number below, or by speaking with a Peter Pan employee in our terminals.
Visit our online self-service Help Center any time for assistance with:
- Find answers to travel, ticket and baggage questions
- Report concerns about our service
- Access current travel announcements and advisories
Our Information & Customer Care Center is available by calling 1-800-343-9999:
Monday – Thursday: 8:00am – 6:00pm
Friday: 8:00am – 7:00pm
Saturday: 9:00am – 1:00pm
Sunday: 9:00am – 7:00pm
Sorry, ticket orders are not available for purchase or re-issue by phone through our Information & Customer Care Center.
Our Corporate Mailing Address is:
Peter Pan Bus Lines
Customer Care Center
1776 Main Street
Springfield, MA 01102
También ofrecemos información y asistencia para todos nuestros clientes hispanoparlantes a través de nuestro Centro de Servicio al Cliente al 1-800-343-9999.
Lunes – Jueves: 8:00am – 6:00pm
Viernes: 8:00am – 7:00pm
Sábado: 9:00am – 1:00pm
Domingo: 9:00am – 7:00pm