Contacting Customer Care

Customer assistance is available by submitting a request online, calling us at the number below, or by speaking with a Peter Pan employee in our terminals.

Our Information & Customer Care Center:

Our team is available to provide travel information, assist with ticket purchases or exchanges, and customer service.

Hours (EST):
Monday: 8:00am-5:00pm

Tuesday & Wednesday: 8:00am-4:00pm

Thursday: 8:00am-6:00pm

Friday: 8:00am-7:00pm

Saturday: 8:00am-6:00pm

Sunday 8:00am-7:00pm

(Hours may vary on holidays)

Phone Number:

Our Corporate Mailing Address is:
Peter Pan Bus Lines
Union Station – Suite 300
1 Peter Pan Way
Springfield, MA 01103

También ofrecemos asistencia e informacion para nuestros pasajeros que hablan español a través de nuestro Centro de Atencion al Cliente al 1-800-343-9999.

Lunes: 8:00am-5:00pm

Martes & Miercoles: 8:00am-4:00pm

Jueves: 8:00am-6:00pm

Viernes: 8:00am-7:00pm

Sábado: 8:00am-6:00pm

Domingo: 8:00am-7:00pm

(Los horarios pueden variar en dias festivos)

Reporting Concerns About Service

If you have a specific concern about the service you received, or have a ticket related question/concern, you may share the concern with our Customer Care Team for assistance. Please have your ticket confirmation number, passenger name(s) and itinerary, contact details and full details of the concern available.

Peter Pan is not responsible for any inconvenience or expenses incurred resulting from travel delays, mechanical issues, service changes or cancellations.

Peter Pan partners with several bus carriers on many popular routes in the greater Northeast. These partnerships allow us to share select routes and ticketing, which provides extensive travel and low-cost ticketing options for customers.

Regardless of where the ticket was purchased or which carrier sold the ticket, if you traveled with another bus carrier, any concerns should be shared directly with the carrier who provided the service so the carrier can properly investigate and resolve the concern.