Contacting Customer Care

Customer assistance is available by submitting a request online, calling us at the number below, or by speaking with a Peter Pan employee in our terminals.

Our Information & Customer Care Center is available by calling 1-800-343-9999:
Monday – Thursday: 8:00am – 6:00pm
Friday: 8:00am – 7:00pm
Saturday: 9:00am – 1:00pm
Sunday: 9:00am – 7:00pm

Sorry, ticket orders are not available for purchase by phone through our Information & Customer Care Center.

Our Corporate Mailing Address is:
Peter Pan Bus Lines
Customer Care Center
1776 Main Street
Springfield, MA 01102

También offrecemos assistencia y informacion para nuestros pasajeros que hablan español a través de nuestro Centro de Atencion al Cliente al 1-800-343-9999.
Lunes – Jueves: 8:00am – 6:00pm
Viernes: 8:00am – 7:00pm
Sábado: 9:00am – 1:00pm
Domingo: 9:00am – 7:00pm

Reporting Concerns About Service

If you have a specific concern about the service you received, or have a ticket related question/concern, you may share the concern with our Customer Care Team for assistance. Please have your ticket confirmation number, passenger name(s) and itinerary, contact details and full details of the concern available.

Peter Pan is not responsible for any inconvenience or expenses incurred resulting from travel delays, mechanical issues, service changes or cancellations.

Peter Pan partners with several bus carriers on many popular routes in the greater Northeast. These partnerships allow us to share select routes and ticketing, which provides extensive travel and low-cost ticketing options for customers.

Regardless of where the ticket was purchased or which carrier sold the ticket, if you traveled with another bus carrier, any concerns should be shared directly with the carrier who provided the service so the carrier can properly investigate and resolve the concern.