Contacting Customer Care

Customer assistance is available by submitting a request online, calling us at the number below, or by speaking with a Peter Pan employee in our terminals.

Visit our online self-service Help Center any time for assistance with:

Our Information & Customer Care Center is available by calling 1-800-343-9999:
Monday – Thursday: 8:00am – 6:00pm
Friday: 8:00am – 7:00pm
Saturday: 9:00am – 1:00pm
Sunday: 9:00am – 7:00pm

Sorry, ticket orders are not available for purchase or re-issue by phone through our Information & Customer Care Center.

Our Corporate Mailing Address is:
Peter Pan Bus Lines
Customer Care Center
1776 Main Street
Springfield, MA 01102

También ofrecemos información y asistencia para todos nuestros clientes hispanoparlantes a través de nuestro Centro de Servicio al Cliente al 1-800-343-9999.
Lunes – Jueves: 8:00am – 6:00pm
Viernes: 8:00am – 7:00pm
Sábado: 9:00am – 1:00pm
Domingo: 9:00am – 7:00pm