Traveling with Baggage

General Information

Peter Pan Bus Lines does not check bags over its routes. There is no liability for unchecked baggage and personal belongings.

Customers should keep their personal belongings, especially valuables such as cell phones, tablets, laptops and medications in their possession at all times. Peter Pan Bus is not liable for any lost, stolen or damaged personal belongings. All baggage must be claimed promptly upon arrival.

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage.

Tag Your Bag

All bags should have an identification tag on them containing your name, a contact phone number and your itinerary. Baggage tags are available at many ticket counters. Placing an identifier on your bag (a bright red scarf, a striped baggage strap etc…) is a simple way to help you identify your bag.

When retrieving your bag at your destination, please use care to make sure you retrieve the correct bag.

Baggage Safety

Please do not leave your bag unattended at any time when in the terminal or gate area – unattended baggage/items may be confiscated by security for safety purposes.

For safety purposes there are no locker or baggage storage facilities in terminals.

Please refrain from placing your baggage under the bus baggage compartment without a company staff member present.

Do not offer cash or any monetary gift to an employee for assistance with baggage. Any fee payment for excess baggage or oversized baggage would be made directly at the ticket counter or to an authorized employee at the gate area (in some terminals). Please report to us any individual who requested money for baggage assistance and was not able to display a company employee ID.

Transferring Bags

Customers are responsible for transferring their own bag(s) from one coach to during a transfer.

Baggage assistance is available upon request to drivers and terminal staff. Baggage assistance is offered from coach to coach during a transfer or from a ticketing counter to the gate (where staff is available). Special handling ID tags are available for customers from most ticketing counters that need assistance with their baggage.

Baggage Allowances

One (1) piece of baggage up to fifty (50) pounds is transported in the baggage bay free of charge for adults and children (ages 2-11).

Children under two (2) years of age do not have baggage allowances.

One (1) small bag up to twenty five (25) pounds can be taken aboard for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat. The maximum dimension of the baggage compartment is 33 inches x 33 inches x 48 inches.

One (1) additional piece of baggage for adults only may be transported in the baggage bay for an additional $15.00.

More than two (2) pieces of baggage will be charged based on Peter Pan Package Express fares and shipped via Package Express service.

Baggage Guidelines

Peter Pan Bus Lines does not check bags over its routes. There is no liability for unchecked baggage and personal belongings.

The maximum allowable weight for checked baggage is 50 lbs. per individual piece of baggage.

Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). A charge of $30 – $40 (depending on the distance traveled) will be applied to any baggage above the 62-inch limit.

Packaging only exceptions to the following items: bicycles, skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 lbs. pounds actual weight; these items are not exempt from oversize charges.

If bags exceed maximum size and/or weight, customers must ship the item via Package Express services at the Package Express rates.

Oversize and Excess Baggage

For items checked as overweight, oversized and or excess baggage the maximum liability is $100.00. No participating bus carrier is responsible for the loss of or damage to baggage in excess of the value allowances. Peter Pan will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will not accept any liability for unchecked baggage. Customers may purchase declared value for items checked as overweight, oversized and or excess baggage up to a maximum of $300.00 per transaction. Please refer to the following table for excess value charges.

Customers may also insure their baggage (not including items checked as overweight, oversized and or excess baggage) up to a maximum of $1000 per passenger ticket. Please refer to the following table for excess value charges.

Excess Baggage Charges

FromToCharge
$0$250.00Free
$250.01$350.00$2.00
$350.01$450.00$4.00
$450.01$550.00$6.00
$550.01$650.00$8.00
$650.01$750.00$10.00
$750.01$850.00$12.00
$850.01$950.00$14.00
$950.01$1,000.00$16.00

Prohibited Items

The following items are prohibited from all baggage (both carry-on and baggage stored in the bus baggage compartment):

  • Acids
  • Alcoholic beverages or liquor (including beer, ale and wine)
  • Ammunition
  • Animals, pets (see note below*)
  • Articles exceeding baggage size limitations
  • Backpacks, baggage or other items with attached or protruding articles
  • Batteries containing liquid acids
  • Combustible liquids
  • Corpses or ashes of cremated corpses
  • Cylinders containing compressed gases
  • Explosives
  • Films – flammable
  • Firearms, all types
  • Fireworks
  • Flammable items
  • Furniture
  • Gases
  • Hazardous (dangerous) articles
  • Live fish, poultry, reptiles
  • Matches, strike-anywhere
  • Materials that have a disagreeable odor
  • Merchandise for resale (except sample baggage)
  • Phonograph records
  • Poisons
  • Radioactive materials
  • Television sets
  • Weapons (includes toy and replica weapons)

The following additional items are prohibited from baggage stored in the bus baggage compartments – these items should only be stored in carry-on baggage:

  • Jewelry
  • Laptop computers
  • Money
  • Passports
  • Perishable items, including foodstuffs
  • Prescription medication (doctor prescribed) – must be kept in the possession of the passenger at all times
  • *Service animals, assisting a passenger with a disability, are permitted on board

Baggage Liability

Peter Pan Bus Lines does not check bags over its routes. There is no liability for unchecked baggage and personal belongings.

Customers should keep their personal belongings, especially valuables such as cell phones, tablets, laptops and medications in their possession at all times. Peter Pan Bus is not liable for any lost, stolen or damaged personal belongings. All baggage must be claimed promptly upon arrival.

Peter Pan Bus will not accept responsibility for damage, breakage, deterioration, delay, and/or loss of any prohibited article or any article not specifically defined as acceptable in baggage service or for damage, breakage, deterioration, delay, and/or loss caused by such unauthorized articles to other baggage belonging to the same customer.

Customers traveling outside of the Northeast or Washington DC areas or in checking baggage for transportation over the lines of other carriers, the issuing carrier does not assume responsibility for the transportation over the lines of other carriers, except as responsibility may be imposed by law or agreements between carriers with respect to baggage.

Carrier Liabilities

Peter Pan Bus will not be responsible for the loss of or damage to baggage in excess of the value allowances of $250.00 on any checked adult fare single piece of baggage or $125.00 on any checked child fare single piece of baggage, regardless of the number of pieces of baggage. In no event will the liability exceed the actual value of the baggage at the place and time of checking.

Except as responsibility may be imposed by law, Peter Pan Bus will not be liable for the delivery of baggage under instructions of the customer, baggage owner, or representative to a non-agency destination or at an agency point that does not accept incoming baggage, after such property has been left at such station or non-agency destination.

Peter Pan Bus will not deliver lost or delayed baggage to any address located outside of the continental United States. It is the responsibility of the passenger to make arrangements for any such lost or delayed baggage to be shipped to destinations outside the continental United States. The continental United States does not include Alaska or Hawaii.

Traveling with a Bicycle

Unpackaged bicycles may be transported in the luggage bay bin on a space available basis.

Bicycles are to be stored in a way where it would not come in contact with luggage. If the space is not available, then the customer may choose to purchase a bike box to take the current schedule or try the next available schedule.

Unpackaged or packaged bicycles are part of the free baggage allowance; if the number of bags with the bicycle exceeds the allowance, the customer is charged for each item exceeding the allowance at current carrier fares.

Bicycle boxes are not available for sale at terminals or agencies.

Peter Pan is not responsible for damage to packaged or unpackaged bicycles

Baggage Claims

Baggage claims may be filed for misplaced or damaged checked-in baggage/items on long distance trips that ended on a Peter Pan schedule – Peter Pan Bus does not check baggage solely on our routes.

Baggage claims must be made at a Peter Pan full service terminal ticket counter within thirty (30) days from the time the customer arrived at the destination to which the baggage was checked. For damaged baggage/items, an inspection report must be completed within fourteen (14) days of the arrival date and will be attached to the baggage claim. Peter Pan Bus may open baggage during inspection.

Ask a customer service agent for a claim check if your mobility aid is stowed in the baggage compartment. If an item placed in the baggage compartment is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased. Claims for damaged mobility aids must be filed within seven (7) days of completing your trip.

We will need the following items to submit the baggage claim (additional items may be required):

  • Your contact information and valid photo ID
  • Travel itinerary (including the ticket receipt)
  • Baggage claim check
  • Description and value of the misplaced/damaged item(s)
  • Your ticket confirmation number and ticket receipt
  • Checked baggage number and receipt(s)
  • Statement as to how the baggage was lost/damaged
  • Photos/proof of damages may be requested

The form(s) should be mailed to:
Peter Pan Bus Lines
ATTN: Baggage Claims
1 Roundhouse Plaza, Suite 2
Northampton, MA 01060

We recommend making copies of all forms and documents for your records.

On all claims, the customer will provide Peter Pan Bus Lines fourteen (14) business days (from the date the claim is received) to investigate and process the claim. Additional time may be required for specific claims where further investigation or documents are required. A letter will be sent to the customer stating the outcome of the claim.

If investigation of a claim develops that one or more other carriers have been presented with a similar claim on the same baggage, the carrier, investigating such claim, will communicate with each such other carrier, and prior to any agreement entered into between or among them as to the proper disposition of such claim or claims, will notify all claimants of the receipt of conflicting or overlapping claims and will require further substantiation, on the part of each claimant, of his right with respect to such claim.

Need More Info or Help?

We hope this page has been helpful, however if there is still more than you need to know please visit the Information Center or Customer Service, or call us at (800) 343-9999.