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© 2022 Peter Pan Bus Lines, Inc.

HOW TO CHANGE YOUR TICKET

It’s very simple…

  1. Go to the peterpanbus.com , please select “Find Boarding Pass” – this is located above the green search button.
  2. Enter your order number & purchaser’s email – click “View Ticket”
  3. Next, select the “Reschedule” button
  4. Follow the reschedule steps for your new itinerary.
  5. You must agree to our terms and conditions to continue – Tickets must be changed prior to departure time. The difference in the cost of the ticket and our standard reissue fee will apply
  6. Fill in your card and billing information, and complete the transaction.

Please be aware – the difference in cost of the ticket and our standard reissue fee will apply! Learn more here: https://peterpanbus.com/help/changes/

For a more in-depth step-by-step guide – please click here!

CHECK OUT MORE TUTORIALS

Adding a Trip to your Perks Account

Checkout these steps:

  • Log to your PERKS account on our website or with the Peter Pan Bus App.
  • Once logged in, click on “My Trips” & then click “Add Trip” and enter your order number, the email associated with the ticket purchase, and the last name of the buyer or passenger.
  • After entering the information, you’ll receive an email to the email address used during the purchase.
  • Find the email titled “Add your reservation!” then click “Add Trip To Account”.
  • Log in again to add the trip to your account, click “View Trip Details”​
  • Click “RESCHEDULE” to make changes to your trip.

For a more in-depth step-by-step guide – please click here!

How to Change Your Megabus ticket to travel with Peter Pan

Three EASY steps!

1. Look in your inbox & junkmail for an email from support@megabus.com

2. Click the link in your email to rebook your ticket on an available Peter Pan Schedule

3. Show the driver your QR code & board the bus!

If you did not receive the email – please CLICK HERE to change your reservation.

Assistance with Tickets

If you have a question or concern regarding your ticket please contact us online.

Tickets not exchanged prior to the schedule departure times are not eligible for re-issue.  A new ticket for the newly intended travel date/time will need to be purchased. 

All tickets are non-refundable unless you’ve selected to add the ‘Refundable Fare’ option.

This includes:

  • Tickets purchased online or at ticket counters
  • Expired tickets and tickets redeemed for travel
  • Tickets changed for scheduled date and time
  • Duplicate Orders
  • Commuter tickets/ticket booklets

If you have a concern about the service received, please contact us online.

Our Customer Care Team will review and investigate your claim and then contact you with a resolution.

If you chose to end your trip by exiting at another service location other than the location stated on the ticket, the ticket is considered redeemed for travel and is not able to be refunded.

We are not able to refund, reprint or replace any misplaced, stolen or illegible tickets.

Need More Info or Help?

We hope this page has been helpful, however if there is still more that you need to know please visit the Information Center or Customer Service.