Changing Your Ticket Itinerary
Tickets are non refundable. (Unless ‘Refundable Fare’ option is selected)
Tickets can be exchanged in person at a Peter Pan ticket counter, on mobile web and pc/desktop or on the Peter Pan Bus App.
*Please note that due to COVID-19 Peter Pan ticket counters are operating with limited hours*
The travel date, time and customer name are able to be exchanged.
The ticket exchange must take place at least two (2) hours before the departure time (and date) specified on the ticket.
Tickets not exchanged before departure are not eligible for re-issue – a new ticket for the newly intended travel date/time should be purchased. The original ticket will remain non-refundable.
To change your ticket there is a fee of $5 (if the cost of the ticket is less than $10) or $10 (if the cost of the ticket is more than $10), plus any difference in fare for the new ticket. A transaction cost of $4.00 per ticket, will also apply.
*Origin & Destination cannot be changed. Customers will have to purchase a new ticket if origin & destinations need to be changed.
*Applicable holiday blackout restrictions may apply.
*Commuter tickets cannot be exchanged or extended.
Assistance with Tickets
If you have a question or concern regarding your ticket please contact us online.
All Peter Pan tickets are non-refundable. This includes:
- Tickets purchased online or at ticket counters
- Expired tickets and tickets redeemed for travel
- Tickets changed for scheduled date and time
- Duplicate Orders
- Commuter tickets/ticket booklets
If you have a concern about the service received, please contact us online.
Our Customer Care Team will review and investigate your claim and then contact you with a resolution.
If you chose to end your trip by exiting at another service location other than the location stated on the ticket, the ticket is considered redeemed for travel and is not able to be refunded.
We are not able to refund, reprint or replace any misplaced, stolen or illegible tickets.