How to Change Your Ticket

For advance purchase tickets, departure dates and times may be changed for a fee plus the cost difference of the new ticket if applicable. To reschedule your travel date, changes must be made (2) hours prior to the original travel date and scheduled departure time; otherwise, the ticket will be null and void.

The travel date, time, origin, destination, and customer name are able to be exchanged. Tickets not exchanged before the schedule departure time(s) are not eligible for re-issue.  A new ticket for the newly intended travel date/time will be purchased. Fares are subject to change. Fares are payable in U.S. dollars only unless stated otherwise. The difference in cost of the ticket and our standard reissue fee will apply!

Only PERKS members have the ability to change their tickets online and via our mobile app!  Want to change your ticket online or via our app? Sign up to become a PERKS member today!

How to Change Your Ticket on Your OWN!

PERKS members have the ability to change their tickets on their own! To change your ticket, simply purchase within your PERKS account or you can NOW add your purchase to your account – even if you purchased as a GUEST! 

Checkout these steps:

  • Log to your PERKS account on our website or with the Peter Pan Bus App.
  • Once logged in, click on “My Trips” & then click “Add Trip” and enter your order number, the email associated with the ticket purchase, and the last name of the buyer or passenger.
  • After entering the information, you’ll receive an email to the email address used during the purchase.
  • Find the email titled “Add your reservation!” then click “Add Trip To Account”.
  • Log in again to add the trip to your account, click “View Trip Details”​
  • Click “RESCHEDULE” to make changes to your trip.

For a more in-depth step-by-step guide – please click here!

Assistance with Tickets

If you have a question or concern regarding your ticket please contact us online.

All tickets are non-refundable unless you’ve selected to add the ‘Refundable Fare’ option.

This includes:

  • Tickets purchased online or at ticket counters
  • Expired tickets and tickets redeemed for travel
  • Tickets changed for scheduled date and time
  • Duplicate Orders
  • Commuter tickets/ticket booklets

If you have a concern about the service received, please contact us online.

Our Customer Care Team will review and investigate your claim and then contact you with a resolution.

If you chose to end your trip by exiting at another service location other than the location stated on the ticket, the ticket is considered redeemed for travel and is not able to be refunded.

We are not able to refund, reprint or replace any misplaced, stolen or illegible tickets.

Need More Info or Help?

We hope this page has been helpful, however if there is still more that you need to know please visit the Information Center or Customer Service.