The Travel Experience

At Your Departure Location

We suggest arriving at your departure location at least thirty (30) to forty five (45) minutes prior to departure. This will allow you time to purchase your ticket, tag your baggage, locate the departure gate, and secure your place in queue at the departure gate.

During peak travel periods and holidays please anticipate terminals and coaches will be busier than normal and we suggest arriving between forty five (45) minutes to one (1) hour prior to departure.

If you require travel information or assistance with a ticket, many terminals are staffed extended hours for your convenience.

The Boarding Process

Boarding and seating is on a first-come, first-serve basis, however passengers on select routes are boarded in accordance with the boarding number that is printed on the ticket. In order to assist in expediting the boarding process and insure your reserved seat is not released to standby or commuter passengers, we strongly advise our ticketed passengers to be at their departure gate at least 15 minutes prior to the schedule departure time.

Upon boarding, customers must present their ticket and a valid photo ID (matching the customer’s name on the ticket) to the driver/gate representative. The confirmation page, ticket receipt or tickets displayed on electronic devices are not able to accepted.

During Your Journey

Once on board, please select your seat and store your baggage either in the overhead luggage compartment or safety under the seat in front of yours.

All seats are available for use, however please be considerate of senior citizens and individuals with a disability by allowing them to sit in the priority areas of the coach if asked by the customer or company employee.

If your coach is equipped with seat belts, we recommend fastening your seat belt while the bus is in motion.

For your safety and the safety of those around you, passengers should remain seated while the bus is in motion.

For everyone’s safety and comfort, we ask that customers please follow certain restrictions on board:

If engaging in conversation, either on the phone or with other passengers on board, we ask you be respectful of other passengers on the coach (and the driver) and keep conversations to a minimum and speak in soft level. Please use headphones at a reasonable volume level if listening to music, watching media etc…

Per Federal law smoking is prohibited on Peter Pan buses (including, but not limited to, cigarettes, e-cigarettes, pipes, or cigars)

We have a zero tolerance for alcohol, drugs, weapons and unruly behavior.

Photography, video or audio recording of Peter Pan personnel, equipment or procedures is strictly prohibited. Audio, video and camera equipment should be stored with other carry-on items when not in use.

All Peter Pan buses are equipped with Wi-Fi, power outlets, climate controlled air conditioning and heat, an on board restroom (towards the rear of the coach), reclining seats with headrests and tinted windows. Please note we reserve the right to supplement equipment which may or not have the featured amenities.

Connect to Wi-Fi by clicking on the “Peter Pan Free WiFi“ icon on your device. Due to limited service in some locations en route Wi-Fi connectivity and speed may vary.

We are not able to extend connection times or allow for stop-over’s en route. If you wish to spend a longer period of time in the connection city or intermediate point en route, we advise customers to purchase separate one way tickets to and from each of the locations. Ticket receipts are not able to be used in place of a ticket for continuing with your trip.

For safety and security purposes, we are not able to make unscheduled stops or drop-offs en route.

On Board Consumption of Food and Drink

Please make every effort to limit consumption of food to snack type foods. Should you choose something other than a snack food, please be sure that the item is neither messy nor has an offensive odor. Food items must be wrapped or in a container in order to prevent spilling or leaking.

Only beverages in covered containers are allowed on board. This includes:

  • Coffee and other drinks with lids
  • Bottles of water, soda, juice, etc. with caps
  • Beverages, including soft drinks in pop-top cans
  • Take-out drinks in paper or Styrofoam cups with lids

Alcoholic beverages are not allowed under any circumstances

All cups, cans, wrappers, bags and bottles associated with beverages and/or snack must be properly disposed of by the patron in one of the trash bins at the front or rear of the coach. Thank you for your corporation.

Allergens

Peter Pan Bus Lines does not restrict customers from bringing peanuts or other foods for which many people have severe allergies. We ask customers to be sensitive to other customers when choosing foods to bring on board.

At Your Destination

Upon arrival to your destination, the driver will make an arrival announcement to inform customers of the approaching stop.

For your safety and for the safety of customers around you, please remain seated until the coach has stopped fully at the arrival gate or service location.

Take an extra minute to ensure you look in and around you seat to ensure you have all your personal belongings.

Use caution when opening the overhead luggage compartments and retrieving your bags as some of the contents may have shifted during transit.

Ensure to collect any baggage you stored in the luggage compartment under the bus.

If making a connection you can ask the driver or ticket agent for information regarding your connection time and departure gate.

Traveling with Pets

At Peter Pan, customers with disabilities accompanied by a service animal are welcome. For more information on traveling with a service animal, please click here.

Pets are not permitted to be transported on Peter Pan. The only exception is for customers traveling directly (no transfers en route) between:

  • Logan Airport and Providence
  • Logan Airport to Falmouth/Bourne/Woods Hole
  • TF Green Airport to Providence/Boston

This exception is made to/from Logan Airport and TF Green Airport as the airlines permit travel for pets, however the following guidelines apply:

The pet must be transported in a suitable container for the duration of the trip and the pet/container must be confined to the seating area of the customer (ie: not take up the space of another seat or take space in the bus aisle).

Need More Info or Help?

We hope this page has been helpful, however if there is still more than you need to know please visit the Information Center or Customer Service, or call us at (800) 343-9999.