COVID-19 Update: Schedule Updates & Changes (effective 3/23/20)

Peter Pan Bus Lines is doing our part to help stop the spread of the Coronavirus (COVID-19) by temporarily reducing our schedules throughout the Northeast while providing transportation for essential personnel throughout the 100 communities we service. 
                
“This decision was not taken lightly as we know that many passengers use Peter Pan Bus as their primary mode of transportation. We have met with state and local officials and are following the CDC guidelines for cleaning and disinfecting our buses. With regards to our passengers, employees, and the communities we service, safety is our #1 priority and will always will be” said Peter Picknelly, Chairman and CEO of Peter Pan Bus Lines.

When certain schedules are canceled, passengers will be notified via email, as well as being posted on our TRAVEL ALERTS page.

Passengers traveling through April 5, 2020, who need to postpone scheduled travel can contact us by CLICKING HERE to cancel existing travel arrangements and request that a travel credit be placed in their PERKS account to be used for future travel. We will continue to evaluate the need for further flexibility during the coming weeks.

Our dedicated Customer Care Team will be accommodating customers via online support requests by CLICKING HERE.

Please note that we are experiencing a high demand of Customer Care requests and are doing everything we can to respond as quickly as possible.

If your travel date has passed and you have already submitted a support request, we will be following up shortly.

We appreciate your patience,
 
Ticket Counters & Station Updates:

We have reduced hours at most of our ticket counters while other locations we have temporarily closed.  Our website is here to help! Passengers can search schedules, purchase tickets and find the most up to date travel information on our website www.peterpanbus.com.

Passengers are encouraged to arrive 15-20 minutes prior to departure. 
 
Peter Pan Cares!  How can we HELP?
 
As a family-owned business, we recognize the stress that Coronavirus (COVID-19) has put on our passengers and our communities that we service.

If you or a loved one has been displaced during this time Peter Pan wants to HELP you get home!  Contact us at peterpancares@peterpanbus.com!
 
 
Future Travel: Book Stress Free!
 
We know that your travel plans may change, and we are here to help!

Any tickets booked today – April 30th 2020 for travel through June 14, 2020 on www.peterpanbus.com or on our Peter Pan Bus Mobile APP we will waive your change fees!
 
Safety Measures We Are Taking
 
Bus transportation is one of the safest methods of travel with a constant flow of fresh, filtered air coming into the bus.
 
The safety of our passengers, employees, and the communities we service is our #1 priority.

We continue to elevate the level of interior cleaning using safe, approved, hospital grade disinfectant products while focusing on high-traffic surfaces (hand rails, door handles, rest rooms, and seats) daily. 
 
Boarding: We encourage all passengers to utilize mobile boarding for fast efficient contact FREE boarding.  Our drivers will scan your ticket right from your mobile device and you will be on your way!
 
You can help prevent the spread of Coronavirus. The Centers for Disease Control and Prevention (CDC) recommend these simple daily precautions to help prevent the spread of Coronavirus:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Stay home if you are sick.

© 2019 Peter Pan Bus Lines, Inc.

COVID-19 Travel Information

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