TICKETS
Tickets are non-refundable, limited as endorsed and are non-transferable. The unauthorized resale of Peter Pan Bus Line’s tickets is strictly prohibited and will be prosecuted. No reservations are accepted unless expressly stated otherwise. Tickets are valid ONLY for the schedule, date and time for which purchased. Peter Pan Bus Line’s is not responsible for lost or stolen tickets.
FARES & FEES
Fares are valid ONLY for the schedule, date and time listed. Discount fares are subject to date, time and schedule restrictions. Fares may be subject to additional charges including taxes, fees and carrier price differences. For non-refundable and advance purchase tickets, departure dates and times may be changed for a fee plus the cost difference of the new ticket if applicable. Request for exchanges must be made at least two (2) hours prior to the original travel date; otherwise, the ticket will be null and void. Exchange of tickets must be processed at a terminal location *Please note that due to COVID-19 Peter Pan ticket counters are operating with limited hours* or on the Peter Pan Bus App. The travel date, time and customer name are able to be exchanged – Origin & Destination cannot be changed. Customers will have to purchase a new ticket if origin & destinations need to be changed. Tickets not exchanged two (2) hours before departure are not eligible for re-issue – a new ticket for the newly intended travel date/time should be purchased. Fares are subject to change. Peak and holiday travel blackouts may apply. Fares are payable in U.S. dollars only unless stated otherwise. The original ticket will remain non-refundable. The difference in cost of the ticket and our standard reissue fee will apply! Learn more here: https://peterpanbus.com/help/changes/
IMPORTANT INFORMATION REGARDING TICKETING AND BOARDING
Customers must present either their ticket (including the bar code) and/or QR code on an electronic device, or a printed ticket (printed single-sided), and a valid photo ID (matching the customer’s name on the ticket) to the driver/gate representative.
Customers who purchase their ticket in person at a ticket counter will receive a paper ticket to present to the driver when boarding.
SPECIAL FARES
Student discounts require a current Student ID. Senior citizen’s fares require proof of age. Military discounts require a valid United States military ID presented upon request. First Responder discounts require a valid first responder ID presented upon request. Special fares are subject to availability. If the quoted fare price is no longer available at the time of final booking, the current price will be displayed as an option.
TRAVEL
Departure dates and times are subject to change. Carrier is not responsible for delays & connections caused by conditions beyond its reasonable control including, but not limited to, breakdowns, equipment failure, accidents, and road, traffic or weather conditions. Carrier shall not be liable for, and expressly disclaims responsibility for, any loss, damage delay, or expense arising as a result of such condition. Accommodations for elderly or passengers with a disability, seating is on a first come/first served basis and is without regard to race, color, creed, national origin or any other protected characteristic. Customers are required to be at their departure gate at least 15 minutes prior to the scheduled departure time.
BAGGAGE/PERSONAL BELONGINGS
Peter Pan Bus Lines does not check bags over its routes. There is no liability for unchecked baggage and personnel belonging. Passengers are expected to keep their personnel belongings, especially valuables such as cell phones, tablets, laptops in their possession at all times. The Carrier is not liable for any lost, stolen or damaged personnel belongings. All baggage must be claimed promptly upon arrival.
Peter Pan Bus Lines does not assume any liability for lost, stolen or damaged baggage and/or personnel property. Peter Pan Bus Lines is not responsible for any items left on the bus after a passenger(s) has disembarked the bus and/or the conclusion of the trip. Passengers shall be responsible for their own personal property and baggage. Peter Pan Bus Lines shall not be liable for any injuries to a passenger or passengers caused by or resulting from the falling or shifting of baggage.
TRAVELING WITH CHILDREN
Customers under the age of twelve (12) must be accompanied by a passenger seventeen (17) years of age or older at all times.
Customers between the ages of twelve (12) and fourteen (14) years of age may travel unaccompanied at full adult fare if the unaccompanied child guidelines are met in their entirety. The ticket must be purchased at a Peter Pan ticket counter. Online tickets are not valid for unaccompanied minor travel. Please view the unaccompanied child guidelines here.
A child under two (2) years of age does not require a ticket to travel but must be secured in the adults/guardians lap for the duration of the trip for safety purposes. If traveling with more than one (1) child under the age of two (2), a ticket should be purchased for the second child and the child should be secured safely in the seat next to the guardian.
CUSTOMERS TRAVELING IN WHEELED MOBILITY DEVICES
Any traveler who intends to travel in a wheeled mobility device is encouraged to book as far in advance as possible. This is important because seating is limited for all passengers, many trips involve multiple carriers and some schedules are reservation only. Peter Pan Bus Lines may not be able to accommodate all customers traveling in a wheeled mobility device as each bus is limited to two passengers traveling in a wheeled mobility device. If you have questions or concerns regarding your travel contact Peter Pan Customer Service at 1-800-343-9999.
No pets will be transported. However, a service animal means any dog that is individually trained to do work or perform tasks for the benefit of the individual with a disability will be permitted to travel at no additional charge. The service animal must be under the control of the owner at all times and must not pose a direct threat to the health or safety of others.
Peter Pan Bus lines reserves the right to change and/or modify the schedule of a passenger(s) travelling with a pet in the event that any passenger and/or driver has allergic symptoms that could impair their health or effect the operators ability to safely operate the motor coach
Other Support or Therapy Animals
While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA. These support animals provide companionship, relieve loneliness, and sometimes help with depression, anxiety, and certain phobias, but do not have special training to perform tasks that assist people with disabilities. Even though some states have laws defining therapy animals, these animals are not limited to working with people with disabilities and therefore are not covered by federal laws protecting the use of service animals. Therapy animals provide people with therapeutic contact, usually in a clinical setting, to improve their physical, social, emotional, and/or cognitive functioning.
LIMITATION OF LIABILITY
Peter Pan Bus Lines is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, including interline partners, except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.
SMOKING/ALCOHOL CONSUMPTION IS PROHIBITED
This includes the use of electronic simulated smoking materials, e cigarettes, and smokeless cigarettes. Passengers are not permitted to consume or bring alcoholic beverages on board
REFUSAL TO TRANSPORT
Peter Pan Bus Lines shall have the right refuse transport or shall have the right to remove from the motorcoach at any point due to reasons of health and security, conduct that is disorderly, offensive, abusive, illegal, and violent or interferes with the duties of the driver.
CLICK HERE to open a customer support request.