Service Changes and Cancellations

Schedule Changes

It may be necessary to adjust or cancel schedules due to operational reasons or weather conditions.

Information regarding schedule changes or cancellations is made available on our website home page and/or customers who purchased e-tickets from peterpanbus.com will receive an email notification.

Please note, due to the sometimes limited time frame of service changes or cancellations it may not always be possible to remove each affected service from our online schedules or contact every customer.

Prior to your trip, or if you received a notification from us stating your intended planned schedule has been affected, we suggest confirming your intended planned schedule by viewing the website advisory, checking your schedule online or contacting our Customer Care Center at 1-800-343-9999.

When contacting us, please inform us your schedule may have been affected and we will assist with finding a new alternate schedule.

If your schedule is cancelled due to a schedule change, please have your ticket re-issued for no fee for your new intended schedule (on the same travel day as originally planned) at your departing location.

In the event service is cancelled due to inclement weather, tickets for cancelled services will be valid to be re-issued for three (3) days once service resumes. Please have your ticket re-issued for no fee for your new intended schedule at your departing location.

If your schedule was not cancelled, the standard guidelines for changing and refunding tickets applies.

If connecting to or from another bus carrier, mode of transit, or using local transit, please check with that carrier for any possible changes in service.

Traveling During Holidays

If traveling during a holiday period we recommend arriving at your departure location least forty five (45) minutes in advance to secure your place in the queue at the gate.

Due to increased travel by motorists during holiday periods, please understand delays beyond our control are anticipated. Please plan on traveling on an earlier schedule if you are connecting to an airport, making a bus transfer or have time sensitive plans at your destination.

Depending on the holiday and the day of the week the holiday falls we either add additional schedules or adjust schedules to run on a different day than normally scheduled in select markets to best accommodate customers.

Information regarding holiday service changes is made available on travel advisories posted on our website home page and/or customers who purchased e-tickets from peterpanbus.com will receive an email notification.

Prior to your trip we suggest confirming your intended planned schedule by viewing the website advisory, checking your schedule online, or contacting us at 1-800-343-9999.

If connecting to or from another bus carrier, mode of transit, or using local transit, please check with that carrier for any possible changes in service.

Need More Info or Help?

We hope this page has been helpful, however if there is still more than you need to know please visit the Information Center or Customer Service, or call us at (800) 343-9999.