LOST AND FOUND POLICY:
Peter Pan Bus Lines, Inc. is not responsible for personal property of any nature left behind or lost on the coach, in the terminal or in any terminal or on a charter stay. If we are able to find an item left behind, Peter Pan Bus Lines, Inc. will ship it at the registered passenger’s expense to the registered passenger upon request. Shipping charges will be charged to the registered passenger once we are given a valid credit card number. Items unclaimed will be held for a maximum of 14 days at which time Peter Pan Bus Lines, Inc. reserves the right to dispose of or donate the item(s) to a local charity in the discretion of Peter Pan Bus Lines, Inc.
PPBL is not responsible for lost or stolen items, baggage or belongings. Peter Pan Bus Lines does not check bags. Peter Pan Bus Lines is not liable for baggage, the contents of baggage, or personnel belongings. Passengers are expected to keep their personnel belongings, especially valuables such as cell phones, tablets, laptops in their possession at all times while travelling. The carrier is not liable for any lost, stolen or damaged personnel belongings. All baggage must be claimed promptly upon arrival at the destination terminal. PPBL suggests that nothing of value be brought on the bus.
Peter Pan Bus Lines does not assume any liability for lost, stolen or damaged baggage and/or personal property. Peter Pan Bus Lines is not responsible for any items left on the bus after a passenger(s) has disembarked the bus and/or at the destination or conclusion of the trip. Passengers shall be responsible for removing and controlling his/her own personal property and baggage. Peter Pan Bus Lines shall not be liable for any injuries to a passenger or passengers caused by or resulting from the falling or shifting of baggage while in transit. In no event will PPBL transport personal property, baggage or items unless the owner of the personal property has purchased a ticket and is travelling on the same coach as the baggage. Customers should keep their personal belongings, especially valuables such as cell phones, tablets, laptops and medications in their possession at all times. Peter Pan Bus is not liable for any lost, stolen or damaged personal belongings. All baggage must be claimed promptly upon arrival at the destination. Peter Pan Bus Lines has no responsibility for damage, breakage, deterioration, delay, and/or loss of any prohibited article or any article not specifically defined as acceptable in baggage service or for damage, breakage, deterioration, delay, and/or loss caused by such unauthorized articles to other baggage belonging to the same customer.
Customers traveling outside of Peter Pan’s service network, connecting to/from other carriers, or if checking baggage for transportation over the lines of other carriers, the ticket issuing carrier does not assume responsibility for the transportation over the lines of other carriers, except as responsibility may be imposed by law or agreements between carriers with respect to baggage.
You can submit a request for assistance with a misplaced item on our website or by calling 1-800-343-9999 x 1353
When located, our team will arrange for the return of your item(s) to you. We are able to ship most items to the following terminals for pick-up:
- Springfield, MA
- Hartford, CT
- Hyannis, MA
- Providence Bus Terminal, RI
- Boston, MA
- New York, NY
- Philadelphia, PA
- Baltimore, MD
- Washington D.C.
We can also return items by mail – we accept payment by credit/debit card by phone for shipping.
If your baggage/item was misplaced on a charter service, please call our Charter Department at 1-800-243-9560.
The following items are prohibited from all baggage (both carry-on and baggage stored in the bus baggage compartment):
- Alcoholic beverages or liquor (including beer, ale and wine)
- Animals, pets (see note below*)
- Articles exceeding baggage size limitations
- Backpacks, baggage or other items with attached or protruding articles
- Batteries containing liquid acids
- Combustible liquids
- Corpses or ashes of cremated corpses
- Cylinders containing compressed gases
- Films – flammable
- Firearms, all types
- Flammable items
- Hazardous (dangerous) articles
- Live fish, poultry, reptiles
- Matches, strike-anywhere
- Materials that have a disagreeable odor
- Merchandise for resale (except sample baggage)
- Phonograph records
- Radioactive materials
- Television sets
- Weapons (includes toy and replica weapons)
The following additional items are prohibited from baggage stored in the bus baggage compartments – these items should only be stored in carry-on baggage:
- Laptop computers
- Perishable items, including foodstuffs
- Prescription medication (doctor prescribed) – must be kept in the possession of the passenger at all times
- *Service animals, assisting a passenger with a disability, are permitted on board