Contacting Lost and Found

We understand your personal items are important and in the event your item has been misplaced please first check with your arrival terminal to see if the item has been located and turned in.

You can submit a request for assistance with a misplaced item on our website anytime.

When located, our team will arrange for the return of your item(s) to you. We are able to ship most items to the following terminals for pick-up:

  • Springfield, MA
  • Hartford, CT
  • Providence Bus Terminal, RI
  • Boston, MA
  • New York, NY
  • Philadelphia, PA
  • Baltimore, MD
  • Washington D.C.

We can also return items by mail – we accept payment by credit/debit card by phone for shipping.


If your baggage/item was misplaced on a charter service, please call our Charter Department at 1-800-243-9560.

Need More Info or Help?

We hope this page has been helpful, however if there is still more that you need to know please visit the Customer Service portal for more information.