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© 2022 Peter Pan Bus Lines, Inc.

Baggage

What You Need to Know

Traveling with Baggage

General Information

Peter Pan Bus Lines does not check bags over its routes. There is no liability towards Peter Pan for unchecked baggage and personal belongings.

Customers should keep their personal belongings, especially valuables such as cell phones, tablets, laptops and medications in their possession at all times. Peter Pan Bus is not liable for any lost, stolen or damaged personal belongings. All baggage must be claimed promptly upon arrival.

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as suitable baggage.

Tag Your Bag

All bags should have an identification tag on them containing your name, a contact phone number and your itinerary. Placing an identifier on your bag (a bright red scarf, a striped baggage strap etc…) is a simple way to help you identify your bag.

When retrieving your bag at your destination, please use care to make sure you retrieve the correct bag.

Baggage Safety

Please do not leave your bag unattended at any time when in the terminal or gate area – unattended baggage/items may be confiscated by security for safety purposes.

For safety purposes there are no locker or baggage storage facilities in terminals.

Please refrain from placing your baggage under the bus baggage compartment without a company staff member present.

Do not offer cash or any monetary gift to an employee for assistance with baggage. Any fee payment for excess baggage or oversized baggage would be made directly at the ticket counter or to an authorized employee at the gate area (in some terminals). Please report to us any individual who requested money for baggage assistance and was not able to display a company employee ID.

Transferring Bags

Customers are responsible for transferring their own bag(s) from one coach to during a transfer.

Baggage assistance is available upon request to drivers and terminal staff. Baggage assistance is offered from coach to coach during a transfer or from a ticketing counter to the gate (where staff is available). Special handling ID tags may be available at ticketing counters for customers who require assistance with their baggage.

All bags are subject to search including at terminals and on buses.

Baggage Allowances

Each ticketed passenger is allowed 1 carry-on bag (up to 25 pounds) and 1 bag stowed under the bus FREE …additional stowed bags (limited to 3) are $5.00 each.

*Carry-on bags must fit in the overhead compartment or under your seat.*

Children under two (2) years of age do not have baggage allowances.

Baggage fees are as follows:

1st stowed bag is free (maximum 50 lbs).
2nd stowed bag will be charged $5.00 (maximum 50 lbs)
3rd stowed bag will be charged $5.00 (maximum 50 lbs)
4th stowed bag will be charged $5.00 (maximum 50 lbs)

Baggage Guidelines

Baggage cannot exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height).

Bicycles (see below for more information on traveling with a bicycle), skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; these items should not exceed fifty (50) pounds.

Bicycles & other large items will be allowed given on a space availability basis.

BAGGAGE / PERSONAL BELONGINGS

Permitted Baggage. Peter Pan will transport Passenger Belongings solely to the extent belonging to a passenger who has purchased a ticket and is travelling on the same Coach as the Passenger Belongings.  Each Passenger is permitted to bring one (1) carry-on bag on a Coach with small Personal Belongings (up to 25 lbs) and to store one (1) standard-shaped baggage item underneath a Coach (“Permitted Baggage”) at no additional charge.  Any additional baggage or other Personal Belongings will be subject to fees (“Additional Baggage Fees”) and are limited to three (3) additional items, subject to space availability on the Coach. Carry-on bags must fit in the overhead compartment or under a seat, and all Personal Belongings must adhere to the requirements herein and as otherwise communicated by Peter Pan to passengers at any time, including but not limited to size and shape restrictions and/or storage limitations on a Coach. Any child passenger under two (2) years of age does not have a baggage allowance

Passenger Responsibilities. Peter Pan is not responsible for, and assumes no liability for, any baggage, personal property, and other belongings, or the contents thereof (“Passenger Belongings”) carried on a Coach by a passenger or stowed by passengers in the baggage compartments of the Coach. Peter Pan has no responsibility for damage, breakage, deterioration, delay, lost, stolen, or damaged Passenger Belongings.   Passengers are expected to keep their Passenger Belongings, especially valuables such as cell phones, tablets, and laptops in their possession at all times while travelling. All Passenger Belongings stowed in Coach baggage compartments must be claimed promptly upon arrival at the destination terminal. Peter Pan recommends that passengers refrain from bringing anything of value on the Coach.

Lost and Found Policy. Peter Pan is not responsible for any Passenger Belongings left on the Coach, in any terminal, or on a charter stay. Passengers shall be responsible for removing and maintaining control of his/her own Passenger Belongings at all times. If we are able to find an item left behind, Peter Pan will make commercially reasonable efforts to either store and make the item available to the passenger for pick-up at one of its major hub terminals, or ship it to the passenger at the passenger’s expense upon request. Any unclaimed Personal Belongings will be held for a maximum of 14 days at which time Peter Pan reserves the right to dispose of or donate the item(s) to a local charity in the discretion of Peter Pan.

Shifting Baggage. Peter Pan shall not be liable for any injuries to a passenger or passengers caused by or resulting from the falling or shifting of baggage while in transit..    

Disclaimer for Connecting and Out-of-Network Passengers. Peter Pan is not responsible for, and assumes no liability for, passengers traveling outside of Peter Pan’s service network, connecting to/from other carriers, or if checking baggage for transportation over the lines of other carriers, subject to any responsibility as may be imposed on Peter Pan by law or by its agreements with other carriers with respect to baggage of those passengers.

PROHIBITED ITEMS AND ACTIVITIES; VALUABLES

Prohibited Items. The following items are not permitted on any Coaches and are prohibited from all baggage (both carry-on and baggage stored in the bus baggage compartment):

  • Acids
  • Alcoholic beverages or liquor (including beer, ale and wine)
  • Ammunition
  • Animals, pets (with exceptions described in Section 6 below)
  • Articles exceeding baggage size limitations
  • Backpacks, baggage or other items with attached or protruding articles
  • Batteries containing liquid acids
  • Combustible liquids
  • Corpses or ashes of cremated corpses
  • Cylinders containing compressed gases
  • Explosives
  • Films – flammable
  • Firearms, all types
  • Fireworks
  • Flammable items
  • Furniture
  • Gases
  • Hazardous (dangerous) articles
  • Illegal drugs, including but not limited to non-prescription drugs for recreational use prohibited by the states in which the Coach is traveling
  • Live fish, poultry, reptiles
  • Matches, strike-anywhere
  • Materials that have a strong or disagreeable odor
  • Merchandise for sale to other passengers in a terminal or on a Coach
  • Phonograph records
  • Poisons
  • Radioactive materials
  • Television sets
  • Weapons (includes toy and replica weapons)

SMOKING AND ALCOHOL CONSUMPTION IS PROHIBITED ON THE COACH.

  • Peter Pan prohibits smoking of any kind, and the use of tobacco, marijuana and THC products, drugs, and alcohol on any of its Coaches, including but not limited to any use of electronic simulated smoking materials, e-cigarettes, vapes, marijuana flower, edibles, and other products, and smokeless cigarettes. Passengers are not permitted to bring alcoholic beverages, drugs, or any of the aforementioned tobacco or marijuana products of any nature on board a Coach.

Valuables. The following items are prohibited from baggage stored in the bus baggage compartments – these items should only be stored in carry-on baggage and kept in the possession of a passenger at all times:

  • Jewelry
  • Laptop computers
  • Money
  • Passports
  • Perishable items, including foodstuffs
  • Prescription medication (doctor prescribed)

Traveling with Pets

Pet Policy

  • Peter Pan Bus Lines will allow passengers to bring with them a small dog or a cat (no other pets allowed) on board all their motor coaches.
  • Pet owners must provide a pet carrier.  The combined weight of the pet and the carrier may not exceed 25 pounds.
  • The carrier may be hard or soft sided but must be leak proof and well ventilated. The maximum size for the pet carriers is 19” long x 14” wide x 10.5 high.
  • The pet carrier must allow the pet to stand up, turn around, and lie down in a natural position while inside the pet carrier.
  • Pets must remain completely in the carrier throughout the duration of the trip. The pet carrier must be placed under the seat.
  • The pet must be at least eight weeks old and must be under your control at all times.
  • The pet must be odorless, harmless, not disruptive/aggressive, and require no attention during travel.
  • Peter Pan Bus Lines reserves the right to refuse acceptance of any pet and may remove any pet exhibiting behavior that violates our policy
  • A pet carrier will count as one piece of carry-on baggage.

Traveling with a Bicycle

Bicycles will be carried based on space availability only.

Provided there is space available: Unpackaged bicycles may be transported in the luggage bay bin. Bicycles are to be stored in a way where it would not come in contact with luggage. *Please note that Bicycle boxes are not available for sale at terminals or agencies. *

If the space is not available, then the customer may choose to purchase a bike box to take the current schedule or try the next available schedule.  

Unpackaged or packaged bicycles are part of the free baggage allowance; if the number of bags with the bicycle exceeds the allowance, the customer is charged for each item exceeding the allowance at current carrier fares.

Peter Pan is not responsible for damage to packaged or unpackaged bicycles

Baggage Claims

Peter Pan does not assume liability for misplaced/damaged baggage. If a customer wishes to file a claim for misplaced or damaged baggage/items, baggage claims must be made online at support.peterpanbus.com or calling 800-343-9999 x 1353 within thirty (30) days from the time the customer arrived at their destination to which their ticket specified. For damaged baggage/items, Peter Pan Bus may open baggage to inspect the apparent damage.

We will need the following items to submit the baggage claim (additional items may be required):

  • Your contact information and valid photo ID
  • Description and value of the misplaced/damaged item(s)
  • Your ticket confirmation number and ticket receipt
  • Statement as to how the baggage was lost/damaged
  • Photos/proof of damages