Lost & Found

BAGGAGE / PERSONAL BELONGINGS

Baggage. Peter Pan will transport baggage on a Coach solely to the extent belonging to a passenger who has purchased a ticket and is travelling on the same Coach as the baggage.  Each Passenger is permitted to bring one (1) carry-on bag on a Coach with small Personal Belongings (up to 25 lbs) and to stow one (1) standard-shaped baggage item underneath a Coach (“Permitted Baggage”) at no additional charge. Any additional baggage or other Personal Belongings will be subject to fees (“Additional Baggage Fees”) and are limited to three (3) additional items, subject to space availability on the Coach. Carry-on bags must fit in the overhead compartment or under a seat, and all baggage must adhere to the requirements herein and as otherwise communicated by Peter Pan to passengers at any time, including but not limited to size and shape restrictions and/or storage limitations on a Coach. Any child passenger under two (2) years of age does not have a baggage allowance. Passengers must stow and transfer their own baggage as Peter Pan and its staff and operators do not check baggage or provide receipts for baggage. Passengers requiring special assistance with baggage must speak with Peter Pan staff or the bus operator to make necessary arrangements.

 

Passenger Responsibilities. Peter Pan is not responsible for, and assumes no liability for, any baggage, personal property, and other belongings, or the contents thereof (“Passenger Belongings”) carried on a Coach by a passenger or stowed by passengers in the baggage compartments of the Coach. Passengers are expected to keep their Passenger Belongings, especially valuables such as cell phones, tablets, and laptops in their possession at all times while travelling. All Passenger Belongings stowed in Coach baggage compartments must be retrieved by Passengers promptly upon arrival at the destination terminal, and passengers are responsible for transferring their baggage to another bus during a transfer, if applicable. Peter Pan recommends that passengers refrain from stowing or bringing anything of value on the Coach.  Please also note certain items are not accepted for carriage as explained in the Prohibited Items section below.

 

Lost and Found Policy. Peter Pan is not responsible for any Passenger Belongings left on the Coach, in any terminal, or on a charter stay. Passengers shall be responsible for removing and maintaining control of his/her own Passenger Belongings at all times. If we are able to find an item left behind, Peter Pan will make commercially reasonable efforts to either store and make the item available to the passenger for pick-up at one of its major hub terminals, or ship it to the passenger at the passenger’s expense upon request. Any unclaimed Personal Belongings will be held for a maximum of 14 days at which time Peter Pan reserves the right to dispose of or donate the item(s) to a local charity in the discretion of Peter Pan.

 

Important Disclaimers. Peter Pan and its staff and operators are not responsible for the safe and secure transport of baggage over any routes or transfers. Peter Pan expressly disclaims liability on behalf of itself and its staff and operators for any lost, stolen, or damaged baggage or other Personal Belongings, and for any injuries to a passenger or passengers caused by or resulting from the falling or shifting of baggage while in transit. Additionally, Peter Pan is not responsible for, and expressly disclaims liability for, passengers traveling outside of Peter Pan’s service network, connecting to/from other carriers, or if checking baggage for transportation over the lines of other carriers, subject to any responsibility as may be imposed on Peter Pan by law or by its agreements with other carriers with respect to baggage of those passengers.

 

PROHIBITED ITEMS AND ACTIVITIES; VALUABLES

 

Prohibited Items. The following items are not permitted on any Coaches and are prohibited from all baggage (both carry-on and baggage stored in the bus baggage compartment):

• Acids
• Alcoholic beverages or liquor (including beer, ale and wine)
• Ammunition
• Animals, pets (with exceptions described in Section 6 below)
• Articles exceeding baggage size limitations
• Backpacks, baggage or other items with attached or protruding articles
• Batteries containing liquid acids
• Combustible liquids
• Corpses or ashes of cremated corpses
• Cylinders containing compressed gases
• Explosives
• Films – flammable
• Firearms, all types
• Fireworks
• Flammable items
• Furniture
• Gases
• Hazardous (dangerous) articles
• Illegal drugs, including but not limited to non-prescription drugs for recreational use prohibited by the states in which the Coach is traveling
• Live fish, poultry, reptiles
• Matches, strike-anywhere
• Materials that have a strong or disagreeable odor
• Merchandise for sale to other passengers in a terminal or on a Coach
• Phonograph records
• Poisons
• Radioactive materials
• Television sets
• Weapons (includes toy and replica weapons)

1. SMOKING AND ALCOHOL CONSUMPTION IS PROHIBITED ON THE COACH. Peter Pan prohibits smoking of any kind, and the use of tobacco, marijuana and THC products, drugs, and alcohol on any of its Coaches, including but not limited to any use of electronic simulated smoking materials, e-cigarettes, vapes, marijuana flower, edibles, and other products, and smokeless cigarettes. Passengers are not permitted to bring alcoholic beverages, drugs, or any of the aforementioned tobacco or marijuana products of any nature on board a Coach.

 

Valuables. The following items are prohibited from baggage stored in the bus baggage compartments – these items should only be stored in carry-on baggage and kept in the possession of a passenger at all times:

• Jewelry
• Laptop computers
• Money
• Passports
• Perishable items, including foodstuffs
• Prescription medication (doctor prescribed)