Reporting Concerns About Service

If you have a specific concern about the service you received, or have a ticket related question/concern, you may share the concern with our Customer Care Team for assistance. Customer assistance is available by submitting a request online, calling us at 1-800-343-9999, or by speaking with a Peter Pan employee in our terminals.

Please have your ticket confirmation number, passenger name(s) and itinerary, contact details and full details of the concern available.

Peter Pan is not responsible for any inconvenience or expenses incurred resulting from travel delays, mechanical issues, service changes or cancellations.

Peter Pan partners with several bus carriers on many popular routes in the greater Northeast. These partnerships allow us to share select routes and ticketing, which provides extensive travel and low-cost ticketing options for customers.

Regardless of where the ticket was purchased or which carrier sold the ticket, if you traveled with another bus carrier, any concerns should be shared directly with the carrier who provided the service so the carrier can properly investigate and resolve the concern.

Need More Info or Help?

We hope this page has been helpful, however if there is still more than you need to know please visit the Information Center or Customer Service, or call us at (800) 343-9999.