Ticket Changes

Changing Your Ticket Itinerary

Tickets are non refundable.

Tickets can be exchanged in person at a Peter Pan ticket counter or by contacting Customer Care (during business hours) at 1-800-343-9999.

The travel date, time, customer name, and origin/destination are able to be exchanged.

The ticket exchange must take place at least two (2) hours before the departure time (and date) specified on the ticket.

Tickets not exchanged two (2) hours before departure are not eligible for re-issue – a new ticket for the newly intended travel date/time should be purchased. The original ticket will remain non-refundable.

To change your ticket there is a fee of $5 (if the cost of the ticket is less than $10)  or $10 (if the cost of the ticket is more than $10), plus any difference in fare for the new ticket. A transaction cost of $2.50 per ticket, will also apply.

*Applicable holiday blackout restrictions may apply.

*Commuter tickets cannot be exchanged or extended.

Assistance with Tickets 

If you have a question or concern regarding your ticket please contact us online or call us at 1-800-343-9999.

For urgent ticketing related matters, we recommend to contact us by phone.

All Peter Pan tickets are non-refundable. This includes:

  • Tickets purchased online or at ticket counters
  • Expired tickets and tickets redeemed for travel
  • Duplicate Orders
  • Commuter tickets/ticket booklets

If you have a concern about the service received, please contact us online or call 1-800-343-9999.

Our Customer Care Team will review and investigate your claim and then contact you with a resolution.

If you chose to end your trip by exiting at another service location other than the location stated on the ticket, the ticket is considered redeemed for travel and is not able to be refunded.

We are not able to refund, reprint or replace any misplaced, stolen or illegible tickets.

Need More Info or Help?

We hope this page has been helpful, however if there is still more than you need to know please visit the Information Center or Customer Service, or call us at (800) 343-9999.