Peter Pan Bus Lines Customer Care Center

Mission Statement

We connect our customers with the people, places and services that enhance the quality and enjoyment of their lives by providing equipment, technology, professional knowledge and experience required to manage and operate safe, comfortable and cost efficient ground transportation systems.

At Peter Pan we are customer-driven. Your safety and satisfaction are our #1 priority. Our original motto from the 1930’s… still rings true today:

“On time if possible with safety… late if necessary for safety’s sake.”

We would love to hear from you! Please let us know if our service has met your needs and expectations.

You can reach us via ONLINE SUPPORT, or if you prefer, call us at 1-800-343-9999, and speak to one of our Customer Care Specialists.

For help with questions or concerns, please visit:

Contact Customer Care
Mon – Thurs: 8:00am – 6:00pm
Friday: 8:00am – 7:00pm Saturday: 9:00am – 1:00pm
Sunday: 9:00am – 7:00pm

Peter Pan Bus Lines
Corporate Headquarters
P.O. Box 1776
Springfield, MA 01102-1776