FAQs
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Peter Pan Bus Lines is committed to providing the best transportation service in America. We will accomplish our mission by adhering to the five cornerstones upon which Peter Pan was founded:
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Please choose from the following categories: E-Tickets | Ticketing | General Travel Information | On-Board Information | Disabilities |
E-TicketsQ: What are the Terms and Conditions?
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The Terms and Conditions are the following:
Q: What is the difference between Standard E-Ticket, Priority Boarding Ticket, Reserved Boarding Ticket and Standby Boarding Ticket?
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Standard E-Ticket ~ Standby Boarding E-Ticket: A specially discounted ticket purchased on website ~ all boarding is first come, first serve, boarded after Reserved and Priority boarding ticket holders are boarded. Q: How will the tickets be delivered?
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Upon purchase, you will receive an email confirming the sale with the tickets as an Adobe PDF Attachment. A valid e-mail address is required to use this service. A copy of your e-ticket will also be available approximately 15 minutes after the time of purchase at https://tickets.peterpanbus.com/ Q: Is there anything special my computer must have in order to be able to print the e-ticket?
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You must have Adobe Software and a printer. There is a link on the Peter Pan website that allows you to download the Adobe Reader, free of charge. After downloading the software, print the ticket, before proceeding to the bus terminal. Q: What if I did not receive my e-ticket via e-mail?
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First check your e-mail spam filter or "trash" to confirm that the e-mail was not directed there in error. If you have multiple e-mail addresses be sure to check the address you used when placing your order. A copy of the ticket will also be available approximately 15 minutes after the time of purchase at https://tickets.peterpanbus.com/ If you have not received the email within two hours of placing your order and are unable to re-print your ticket, please contact our E-Ticket Service Center. An agent may be reached via e-mail at etickets@peterpanbus.com or by phone at 800 343-9999 between the hours of 8am - 7pm Monday through Friday. Note: This service is not available outside of our regular business hours. When calling please provide the agent with the following information:
Please note that for security reasons additional information may be required.
If you are unable to reach the E-Ticket Support Center or are within one hour of scheduled departure, it is recommended that you purchase a new ticket at the ticket counter and submit the e-ticket information and your receipt for the additional ticket purchased to our E-Ticket Service Center for a Ticket Reissue valid for one year. E-Ticket Service Center 1776 Main Street, Springfield, MA 01102 Q: What if I cannot print my tickets?
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Check to make sure you have Adobe Acrobat Reader (5.0 or above) and that your printer is functioning correctly. Only the following Peter Pan Terminal/Agency ticket counters have e-ticket printing capability available. There is a $5.00 fee for printing at the ticket counter. Q: Can I board the bus by showing my confirmation number, or confirmation document?
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No. You must have a printed e-ticket with bar code. The confirmation document cannot be honored in place of a printed e-ticket. Q: What should I do if I cannot print my ticket before going to the terminal? Can I have my ticket printed at the terminal?
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Ticket printing is available only at the following ticket counters: Boston, MA, Farmington, CT, Hartford, CT., New York Port Authority, Philadelphia, PA., Providence, RI., Springfield, MA. and Washington, DC. There is a $5.00 fee for printing E-tickets at the ticket counter. If departing from any other terminal, you should locate an Internet Cafe, public library, or similar facility where Internet Access and printing capability is available. We are able to offer our online low fare ticket program, because you print your e-ticket on your own and proceed directly to the bus departure gate. Q: If I get to the bus terminal without a printed ticket, what can I do to board the bus?
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If you cannot find a way to print your e- ticket before going to the terminal, and the terminal does not have printing capabilities, it is recommended that you purchase a new ticket at the ticket counter to travel. You may submit the e-ticket information and your receipt for the additional ticket purchased to our E-Ticket Service Center for a Ticket Reissue that will be valid for travel on any date for up to one year. E-Ticket Service Center 1776 Main Street, Springfield, MA 01102Q: Do I need to bring anything else besides the e-ticket, in order to board the bus?
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In order to travel with an e-ticket, the person traveling must present a valid photo ID that matches the name on the e-ticket. The travel date on the e-ticket must be the date that the ticket is presented. Q: Is my e-ticket a reservation for the bus?
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An e-ticket is not a reservation. All Peter Pan boarding is on a first come, first serve basis. We now offer Priority Boarding,for an additional fee of $5.00 you can board the coach before general boarding begins. If you have already purchased your e-ticket you may add priority boarding at most terminals ~ See Priority Boarding Information Q: If I am unable to travel on the date originally selected, can I still use my e-ticket to travel on a different date?
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No. An e-ticket has no value if it is not used by the person named on the ticket, on the travel date printed on the document. If one is not sure of the travel date, a standard ticket, that is both refundable and can be changed, may be purchased at any terminal or Tickets By Mail can be ordered by phone at 800 343-9999 Q: If I can't travel, can I give the ticket to someone else to use?
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No E-tickets are non-refundable, non-transferable and cannot be changed.E-tickets can only be used by the person named on the ticket and a valid ID
must be presented for travel. Q: What should I do if a driver does not accept my e-ticket?
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If you do not agree with the reason why an e-ticket is not accepted for transportation by a driver, you should request to be directed to a customer service representative to help resolve the matter. If no customer service representative is immediately available, contact the 800 number between the hours of 8:00 AM and 7:00 PM, nolater than 24 hours from the time transportation was denied. Q: What if the bus I purchased an e- ticket for is cancelled?
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If a Peter Pan schedule is cancelled for reasons beyond our control, weather related, traffic, etc. Peter Pan will honor the e-ticket on the next available schedule. If unable to travel on the next schedule, your e-ticket may be submitted to our E-Ticket Service Center :1776 Main Street. Springfield, MA 01102. for a Ticket Reissue, that will be valid for travel on any date for up to one year. TicketingQ: How do I purchase a Peter Pan ticket?
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You may purchase tickets by visiting any Peter Pan terminal or agent, by calling our toll-free Telephone Information Center at (800) 343-9999 or by visiting our on-line store. Q: Are tickets available by mail?
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Yes. Customers who call our toll-free number at (800) 343-9999 and pay by major credit card may have tickets mailed anywhere in the United States. It's a convenient way to purchase tickets without having to wait in line at the terminal. Tickets are sent first-class mail as you order them; however, allow ten days between the date of purchase and the date of departure to make sure you receive the tickets. Please note the following details:
• Tickets by Mail are for one-way or round-trip travel. • Credit Card purchases only. Peter Pan accepts Visa, MasterCard and American Express cards issued in the U.S. only. • Some (but not all) debit cards are accepted. • We cannot send tickets that have not been paid for. • Tickets are not mailed to locations outside the U.S. • A Ticket by Mail is not a reservation. We still recommend that you be at the terminal one hour prior to departure. • Tickets by mail are subject to refund and cancellation restrictions. Please confirm these restrictions prior to purchasing the ticket. Q: How do I reach Peter Pan Lines' toll-free number?
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You may call toll free at (800) 343-9999 or (888) 751-8800 for general fare and schedule information. The Sales & Information center is open from 8 a.m. to 9 p.m. daily and recorded schedules are available 24 hours a day, 365 days a year. Q: What information should I have ready when calling Peter Pan?
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To assist our representatives, please have the following information ready:
• The city you will be departing from • The destination of your trip • The date you will be leaving • Whether you are interested in a one-way or round-trip purchase • How many passengers will be traveling • Your intended time of departure (morning, afternoon, evening, etc.) • The method of payment for the ticket Q: What forms of payment are accepted for travel on Peter Pan?
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U.S. currency, travelers checks, and credit cards are acceptable forms of payment. Q: Are tickets available at the terminal?
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Yes. Peter Pan has 52 ticketing locations for bus travel and tickets are available during their normal business hours. Some locations are open 24 hours a day. Q: Does Peter Pan provide ticketing for connecting bus transportation?
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Yes. Peter Pan has agreements with most major bus lines that allow us to book you a ticket valid on Peter Pan and any other bus line that is a part of your travel itinerary. Q: Is there a charge to purchase tickets for another person in another city for same day departure?
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We call that a "Prepaid Ticket Orders (PTO)". They are available at all ticket agencies and by phone for some departure cities. PTO allows you to send a same-day ticket to a person in another city for an additional fee of $10-$15 depending on origin and destination. Please allow 2 hours from time of purchase for departure. Simply call our Sales & Information Center at 888-751-8800. Q: Is there an expiration date for tickets?
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One way tickets are valid for 90 days from date of purchase. Round trip tickets are valid for 1 year from date of purchase.
Q: Is there a fee to change my origin or destination on an advance purchase?
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There is a $10 fee to re-issue this ticket plus any difference in the cost of the new trip when compared to the cost of the old trip. General Travel InformationQ: Where does Peter Pan travel?
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Peter Pan has daily departures to over 100 destinations in the northeastern United States. You can travel safely and conveniently with the everyday low fares on Peter Pan. Q: How are the buses equipped? Is there a restroom aboard?
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Yes. All Peter Pan buses are equipped with air conditioning, an on-board restroom, reclining seats with headrests, and tinted windows. Q: Do the buses operate 24 hours a day?
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Yes. Peter Pan buses travel around the clock, so you can travel by day and enjoy the scenery through wide panoramic windows. Or, select a night service, and relax in a reclining seat with reduced interior lighting. Q: Do the buses make stops?
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Most buses make intermediate stops to pick up additional passengers en route to their destinations. Q: Does Peter Pan have express service?
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Yes. Peter Pan offers selected express schedules between major cities. If you prefer not to travel on a bus that includes multiple stops en route, be sure to ask your ticket agent to place you on an express schedule, if available.
Q: Are stopovers permitted?
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Stopovers are not permitted en route. Q: If I miss a departure or a connection, what should I do?
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Contact the nearest Peter Pan representative for instructions on boarding the next available bus. Information on the local or connecting station can be found on this web site or in the white pages of a local phone book.
Q: When purchasing a 7-day advance fare, can you travel on the 7th day?
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The day of travel does not count as your seventh day. You can travel on the 8th day after the ticket purchase. On-Board InformationQ: Is there assigned seating on Peter Pan buses?
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No. Seating is on a first-come, first-served basis. Q: I bought an advance purchase ticket. Am I guaranteed a seat?
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No. Seating is on a first-come, first-served basis. Q: Are reservations required for travel?
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In most cases, seating is provided on a first come, first served basis. Reservations are required when traveling from Newton or Framingham, MA. In Newton, call 617-969-8660. In Framingham, call 508-872-2272 for reservations at least 2 hours prior to your trip. Q: Is smoking allowed on board?
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No. Federal law does not permit smoking on Peter Pan buses.
Q: Are meals provided on board?
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No. Meals are not provided. Q: Are food and drink allowed on board?
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Yes. Food and non-alcoholic drinks/beverages may be carried on board for personal consumption. Q: Are radios, laptops, cellular phones, or electronic games allowed on buses?
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Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used.
Q: Are pets allowed on board?
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No dogs, cats, birds, or other animals will be transported. However, a service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge. Q: Are pillows and blankets available for nighttime travel?
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No, but you are welcome to bring your own within your carry-on luggage. Q: Do the buses show movies on board?
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Yes. Certain schedules will show movies en route. Ask your Peter Pan representative for details. Q: Can I bring my bicycle on the bus?
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Bicycles (Unpackaged or Packaged) are part of the Free Baggage Allowance; if the number of bags with the bicycle exceeds the allowance, the customer is charged for each item exceeding the allowance at current carrier rates. Unpackaged bicycles are only to be transported in an empty cargo bin on a space-available basis. If an empty bin is not available, the customer must wait and try the next available schedule, or purchase a bicycle box to take the current schedule. Bicycle boxes can be purchased at most Peter Pan/Bonanza terminals for $15.00. Terminal Storage Charges are waived for customers who have already paid for Xcess, Oversize, Overweight baggage, or a Bicycle Box. DisabilitiesQ: Why should I call Peter Pan 48 hours in advance of my trip?
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With 48-hour advance notification, Peter Pan can meet the service needs of all customers with disabilities, including people who use wheelchairs. This advance notice is in accordance with federal guidelines and allows us to make the necessary arrangements to provide requested assistance. Q: What is done with the information I provide?
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Our phone operators will use the information about your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure, meal and rest stops, and your final destination. Other transportation carriers involved in your trip will receive this information as well. Q: What if I do not provide a 48-hour advance notification?
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Peter Pan will make every reasonable effort to accommodate you without significantly delaying the bus schedule on which you wish to travel.
Q: What if I need assistance during my trip?
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Please notify Peter Pan of your need for assistance at each location. Even if you contacted the Information Center, you must make Peter Pan aware of your need for assistance throughout your entire trip. Q: Do I have to provide proof of my disability?
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In accordance with federal regulations we do not require proof of disability. Q: Can I request seating in the front of the bus?
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The front bus seats located in the first row directly behind and across from the driver are designated as priority seating. If these seats are occupied, the Peter Pan driver may ask the seated customer to move. If the person occupying the seat refuses, he or she cannot be forced to move. You may sit in the next available seat and move to the designated seats as they become available. |