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We anticipate a higher volume of passengers over the next several days due to train service disruptions. Additional schedules will be provided where provisions exist. Seating is on a first-come, first-serve basis – please plan to arrive at your departure location in advance. » MORE INFO
The following items are prohibited in baggage:
When customers are traveling outside of the Northeast or Washington DC areas or in checking baggage for transportation over the lines of other carriers, the Issuing Carrier does not assume responsibility for the transportation over the lines of other carriers, except as responsibility may be imposed by law or agreements between carriers with respect to baggage.
Carriers will not be responsible for the loss of or damage to baggage in excess of the value allowances of $250.00.
Carrier will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking.
Carriers will not accept liability for a greater value than $250.00 on any single piece of baggage for checked on either adult- or child’s-fare tickets, regardless of the number of pieces of baggage. In no event will the liability exceed the actual value of the baggage at the place and time of checking.
No carrier will accept responsibility for damage, breakage, deterioration, delay, and/or loss of any prohibited article or any article not specifically defined as acceptable in baggage service nor for damage, breakage, deterioration, delay, and/or loss caused by such unauthorized articles to other baggage belonging to the same passenger.
Carriers will NOT accept any liability for unchecked baggage.
Except as responsibility may be imposed by law, carriers will not be liable for delays caused by accidents, breakdowns, bad conditions of the road, storms and other conditions beyond the carriers’ control, and the delivery of baggage under instructions of the passenger, baggage owner, or representative to a non-agency destination or at an agency point that does not accept incoming baggage, after such property has been left at such station or non-agency destination.
Carriers will not deliver lost or delayed baggage to any address located outside of the continental United States. It is the responsibility of the passenger to make arrangements for any such lost or delayed baggage to be shipped to destinations outside the continental United States. The continental United States does not include Alaska.
On checked baggage, a claim for loss of or damage to baggage will not be voluntarily paid by a carrier unless filed in writing within 30 days from the time the passenger arrived at the destination to which the baggage was checked.
Carriers will make immediate and diligent efforts to recover lost checked baggage. If the lost checked baggage cannot be located within 15 days, the carrier will immediately process the matter as a claim. The date the tracing form was received by the carrier or carrier’s agent will be considered as the first day commencing a 60-day period before which a claim will be settled. All claims for lost baggage will be settled within 90 days from date carrier received tracing form either by firm offer or denial. Carrier will acknowledge claim, in writing, within 30 days of receipt.
Concealed and/or exterior loss or damage will be reported in writing within 7 days after delivery of baggage and carrier will be given the opportunity of making an inspection of the baggage. A claim involving concealed and/or exterior loss or damage must be filed within 7 days after delivery of the baggage.
If investigation of a claim develops that one or more other carriers has been presented with a similar claim on the same baggage, the carrier, investigating such claim, will communicate with each such other carrier, and prior to any agreement entered into between or among them as to the proper disposition of such claim or claims, will notify all claimants of the receipt of conflicting or overlapping claims and will require further substantiation, on the part of each claimant, of his right with respect to such claim.
Customers requiring ADA assistance for specific schedules may call us at 1-800-343-9999 for assistance.