Baggage Information

Baggage Fees

For All Travel In The Northeast Down To And Including Washington D.C.

Peter Pan, passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Special handling ID tags are available for customers that need help with their luggage, such as elderly passengers, customers with disabilities or adults traveling with small children.

Please be sure that all your bags have an identification tag on them. These are available at the ticket counter. Please make sure your bags are properly tagged inside and out.

Because the security of you baggage is important, each customer must be in charge of getting your bags to the bus and transferring them when making a connecting bus.

Peter Pan baggage restrictions:

• One (1) piece of baggage is checked free of charge for adults and children. One (1) additional piece of baggage may be checked for a charge based on the passenger’s fare for adults only (see table below). Baggage carried beyond two (2) pieces will be charged based on Peter Pan Package Express rates. One (1) small bag up to 25 pounds can be taken aboard for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat.

Excess Baggage

• The maximum allowable weight for checked baggage is 50 lbs. per individual piece of baggage. A charge of $25 – $35 (depending on the distance traveled) will be charged for any baggage above the 50 lbs. limit.
• Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). A charge of $25 – $35 (depending on the distance traveled) will be applied to any baggage above the 62-inch limit.
• Packaging only exceptions to the following items: bicycles, skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 lbs. pounds actual weight; these items are not exempt from oversize charges.
• If bags exceed maximum size and/or weight, customers must ship the item via Peter Pan Package Express.

Baggage Terms and Conditions

Due to regulations, certain items cannot be carried on or stored. Click here for a complete list of restrictions and liability policies.

Bicycles

Unpackaged or Packaged are part of the Free Baggage Allowance; if the number of bags with the bicycle exceeds the allowance, the customer is charged for each item exceeding the allowance at current carrier rates.

Unpackaged bicycles are only to be transported in an empty cargo bin on a space-available basis.

If an empty bin is not available, the customer must wait and try the next available schedule, or purchase a bicycle box to take the current schedule. Storage charges are waived for customers who have already paid for excess, oversize, overweight baggage or a bicycle box.

Pets on Buses

Pets are not allowed. At Peter Pan, customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat. Peter Pan reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers and/or Peter Pan personnel.