Customer Service

Customer Care Center Peter Pan Bus Lines, Inc. 1776 Main Street Springfield, MA 01102 Phone: 1-800-343-9999 Business Hours: 8:00 AM - 7:00 PM Daily Make Your Trip More Enjoyable... When you look back and think about your recent experience with Peter Pan Bus Lines...are there ways that we could have made your trip more enjoyable? Please take a moment and tell us what you think! We're always looking for ways to improve our service. Please choose the type of correspondence you'd like to submit. If you would like the courtesy of a response, please provide us with your e-mail address.  Comments  Suggestion

Comments Form Where did you start your Peter Pan trip? * What was your destination? * Departure time of your trip 1 2 3 4 5 6 7 8 9 10 11 : 00 05 10 15 20 25 30 35 40 45 50 55 AM PM At what time did your trip end? 1 2 3 4 5 6 7 8 9 10 11 : 00 05 10 15 20 25 30 35 40 45 50 55 AM PM Day of Departure * Driver or Employee Name (if known) Bus Number (if known) Plate Number (if known) Please describe the situation * Your phone E-mail address Add me to your mailing list (Privacy Policy) Yes No The image below contains a unique security code. Please type the security code into the textbox next to the image. *   Items with * are required       Suggestion Form Phone: E-mail: Please enter your suggestion: * Add me to your mailing list (Privacy Policy) Yes No The image below contains a unique security code. Please type the security code into the textbox next to the image. *   Items with * are required

Mission Statement

We connect our customers with the people, places, and services that enhance the quality and enjoyment of their lives by providing equipment, technology, professional knowledge, and experience required to manage and operate safe, comfortable, and cost efficient ground transportation systems.

At Peter Pan we are customer-driven. Your safety and satisfaction are our #1 priority. Our original motto from the 1930's... still rings true today:
"On time if possible with safety... late if necessary for safety's sake."

We would love to hear from you! Please let us know if our service has met your needs and expectations. You can reach us via email by completing the form below, or if you prefer, call us at 1-800-343-9999, and speak to one of our Customer Care Specialists.